Privacy Policy
Last updated: 13 May 2026
This Privacy Policy describes how TurboRaid ("we", "us", or "our"), operated by TurboRaid Pty Ltd (ABN 00 000 000 000), Level 4, 11 York Street, Sydney NSW 2000, Australia, collects, uses, and protects personal information when you visit turboraid.pro (the "Website"). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following categories of personal information:
- Contact information: Name, email address, and any other details you voluntarily provide through our contact or registration forms.
- Newsletter subscription data: Email address provided when subscribing to our newsletter.
- Usage data: Information about how you interact with our Website, including pages visited, time spent, referring URLs, browser type, device type, and IP address.
- Cookie data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy.
We do not collect sensitive information (such as health, financial, or government identifier information) through this Website.
2. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you complete a contact form, register interest in a tournament, or subscribe to our newsletter.
- Automatically through cookies, web analytics tools, and server logs when you browse the Website.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide the information or services you have requested.
- To send you our newsletter and other communications you have opted into, where you have provided consent.
- To notify you about upcoming tournaments, events, and registration deadlines.
- To analyse and improve the performance, content, and user experience of our Website.
- To comply with our legal obligations under Australian law.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:
- Service providers: Third-party vendors who assist us in operating the Website and delivering our services (e.g., email delivery services, analytics providers), subject to confidentiality obligations.
- Legal authorities: Where required by law, court order, or government regulation.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscribers' data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Withdraw consent to the processing of your personal information (where processing is based on consent).
- Request the deletion of your personal information, subject to our legal obligations.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your personal information.
To exercise any of these rights, please contact us at [email protected] or via our Contact page.
8. Cookies
Our Website uses cookies and similar tracking technologies. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Email: [email protected]
- Post: TurboRaid Pty Ltd, Level 4, 11 York Street, Sydney NSW 2000, Australia
- Online: Contact Form